Secrets Every Smart Traveler Should Know
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Those are my kids at Ephesus, the ancient Greco-Roman city in Turkey, during a Mediterranean cruise in December 2008. Through Sea Song Tours we hired a car and driver to pick us up at the pier in Izmir and help us beat the crowds to Ephesus so we could explore it independently. 

If you've read my January column in Condé Nast Traveler about "How to Have a Perfect Time in Port," you know that if your primary goal on a cruise is to sightsee in the ports of call, it's crucial to research and plan your shore time in advance. Typically the ship is in port for only seven or eight hours, so you need to use your time efficiently and wisely. It's sometimes smartest to avoid the cruise line's pre-fab group shore tours and hire a private driver and/or English-speaking local guide to pick you up at the pier, take you to the sights you want to see (helping you bypass all lines), and then return you to the ship shortly before it sails. The right driver/guide can both expedite and enhance your sightseeing, providing a flavorful and custom-tailored shoreside experience that's more rewarding—and, depending on the country and the number of people in your party, sometimes a lot cheaper—than the cruise line's tours. Which is probably why Louise Nunnink has written in with this question:

"Four people will be cruising out of Barcelona in February. Could you please give me the contacts for port excursions in Rome, Athens, and Izmir, Turkey?"

Louise, if you booked your cruise through the right cruise travel agent, that person should have tight relationships with precisely the contacts you need and should be arranging all of this on your behalf. I can only assume that you did not use a travel agent--or did not use the right one--and therefore now must organize your shoreside itineraries on your own.  If what you want in these ports is a customized day of sightseeing and cool insider experiences, along with efficient and reliable car transportation, my suggestion is to contact the following:
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I hope everyone's having a happy new year. Mine's been a busy one so far. Since 2010 started I've skiied in Vermont, been to a wedding in Boston, and planned trips to Montreal, Mumbai, and Hawaii all within the next month ... which partly explains my delay in getting back to our FlyerTalk Challenge questions and answers. Sorry about that!

Without further ado, here's the excellent question submitted by reader Kevin:

"I'm a teacher, so can only fly on weekends, major holidays, or at peak times in the summer. I manage to collect points on United, but usually can't find a way to USE those points. Do you have any ideas as to how a non-elite-level flyer can book a flight with points at peak times?"
Wouldn't we all like to know? Luckily, FlyerTalk founder Randy Petersen, the world's leading expert on frequent-flier programs, has the answers and has graciously shared them with us. Here are Randy's top tips for travelers who want to use their miles for free tickets: READ MORE >>
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Photo: yahya/ / CC BY-NC-ND 2.0

The snowstorm this past weekend that canceled thousands of flights and stranded thousands of airline passengers—just before the peak Christmas travel period—serves as a reminder that U.S. travelers have few rights when their flights are delayed or canceled. An airline's only obligation is to get you to your destination eventually; it doesn't owe you compensation for damages. Which is no comfort to travelers like Susan Karpa, who wrote in with this sad story:

"My husband and I were booked on a Uniworld holiday market cruise on the Rhine. We were scheduled to depart Chicago O'Hare yesterday and arrive in Basel, Switzerland, today. The heavy storms on the East Coast cancelled our USAirways flights. After an agent at the airport service counter spent 2.5 hours trying to get us to our destination, it became apparent that this was not going to happen. The only possible flight is for arrival on December 24, when the ship will be in another location. Uniworld is unwilling to give us a voucher for later travel, as we did not buy the travel insurance. We are out almost $3,500."

Yikes. Unfortunately, I can't help Susan with her predicament (she should have bought the insurance), but I can tell you that if you're hitting an airport this holiday season, you should follow these steps to minimize the damage that flight delays and cancellations can do to your travel plans:
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Photo: alex-s / CC BY 2.0

What to do when you've got a bunch of frequent-flier mileage accounts, yet not enough miles in any one of them? That's the excellent question from Jennifer G., one of the winners of our FlyerTalk Challenge. She asks:

We have frequent-flyer miles for every airline, but the problem is that we never seem to have enough in each one for a free flight!  With Delta, every flight seems to be in the 'high' season...and every Costa Rica flight during the rainy season!
Frequent-flier guru and FlyerTalk founder Randy Petersen has answered Jennifer's question over at FlyerTalk. He's also laid out his top ten tips for combining miles from random mileage accounts in order to scrounge up enough for a free ticket. After the jump, the first five. READ MORE >>
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Tips for the Caribbean Island of St. Lucia

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The last time I was on St. Lucia, I ate lunch at Dasheene Restaurant.
Photo: Lisa Limer for Condé Nast Traveler


A question has come in from a reader named Nancy:

"We are going to St. Lucia's Coconut Bay Resort on January 1st. Any tips for our week there?"
I'm a big fan of St. Lucia—it's a lush island full of picturesque drives, rainforest, and views—and have been there three times but, unfortunately, for only one day each, as a stop on a cruise.  The last time—three years ago—I hired a driver in advance to pick me and my husband up at the pier in the morning when the ship pulled in and drop us back there in the late afternoon. My advice for you is to spend a day on a private island tour with him. His name is Julian Bissette, and his email address is bissettejc@candw.lc. (If you want his phone numbers, shoot me an email at wperrin@cntraveler.com.)

Julian showed my husband and me the island's highlights that were on my agenda—the fishing village of Soufriere and the Diamond Botanical Gardens among them—as well as off-the-beaten-path spots we wouldn't have known to look for on our own, such as Plas Kassav, a "factory" where they make a local bread from cassava root the traditional way (an experience that I wrote about here).  I found Julian through the concierge at Ladera Resort, where my husband and I ate lunch midday (at the restaurant pictured above). My suggestion for you is to contact Julian and let him spend a day showing you his island.
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Should You Stay Loyal to Your Loyalty Program Or Call It Quits?

When your preferred airline or hotel chain suddenly changes its award-program rules, devaluing your precious miles and points, at what point do you bail and throw yourself into another program's arms? That's question #3 in the FlyerTalk Challenge, from reader Jenni:

"With miles and points constantly being devalued, how do programs expect their members to stay loyal?  I run everything through my program credit cards, and I focus on one airline program and one hotel program to maximize my status and points. Do I start over when a program (ahem Hilton HHonors) changes its structure...again? Or do I ride out the storm and hope the program managers come to their senses?"
Most frequent travelers are smart to focus their efforts on just one airline and one hotel program, but doing so means that you're at the travel company's mercy when it suddenly changes its award chart. Since many of us have been in the same situation, I was very curious to read frequent-flier guru Randy Petersen's advice for Jenni. Randy recruited two FlyerTalk experts -- KiwiFlyer, who co-writes FlyerTalk's blog The Gate, and Pizzaman -- to weigh in too.

Their consensus? Stick with the Hilton HHonors program for the time being, but keep an eye out for the occasional HHonors award promotion that will double the value of your points, and always be on the lookout for a more suitable frequent-guest program as your travel patterns change. You can read the complete answer to Jenni's question here.
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Five Ways to Snag the Mileage-Award Seats You Need

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How many months before a trip do you have the best shot at nabbing frequent-flyer-award seats? Is there a best day of the week or best time of day to call the airline?  Is one city better than another to fly into when you're looking for the greatest award-seat availability?

These are some of the questions raised by reader Denise McDonald in her winning entry in the FlyerTalk Challenge:

"We are planning a trip of a lifetime for our son's future graduation. He has been enthralled with Egypt since he was eight years old and is even considering studying to become an Egyptologist. I have carefully planned for years, and we will have enough frequent-flyer miles one year before we travel for four business-class tickets on United from Hawaii to Egypt. Here are my questions: How far in advance should I book? Is there a specific time of day I should call when frequent-flyer seats become available? What flights tend to have the most frequent-flyer seats available? Is one city better to fly to than another for seat availability? Should we split up and fly in twos? I have often found it very difficult to get frequent-flyer seats from Hawaii and would love to get your advice on the best way to secure four business-class frequent-flyer seats from Hawaii to Egypt."

Denise's questions are smart ones, and we now have the answers, thanks to frequent-flier god Randy Petersen, who recruited two FlyerTalk experts -- Gary Leff of View From The Wing and Lucky of One Mile at a Time -- to help solve Denise's dilemma.  You can read their complete solution to her problem in this thread on FlyerTalk.

The solution happens to include five tips for anyone who wants to redeem miles for flights anywhere in the worldnot just to Egypt. Here they are:


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Are Your USAirways Miles Safe?

Last week's FlyerTalk Challenge yielded ten top frequent-flyer-mile questions that we will be answering here on The Perrin Post over the next couple of weeks. And by "we," I actually mean Randy Petersen -- a.k.a. the world's leading expert on frequent-flyer programs -- and his merry band of mileage mavens over at Boarding Area.

First up, this question from reader Ann:

I have a lot of USAirways miles. The airline seems to be on shaky ground, economically speaking. Do I need to be in a rush to use my miles for fear of the airline going under, or do most defunct airlines usually get taken over by another airline and the miles get transferred to another program? Is this likely for USAirways?


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Holiday Gift Ideas for Travelers

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Gadget-loving geeks might like the Powermat, which cuts down on the cords and chargers you need to lug around. It folds up (see picture below) for easy packing in your carry-on.  

Wondering what to get the travelaholic in your life this holiday season?  You might grab some ideas from this Associated Press article that compiles gift advice from the likes of Pauline Frommer of the Pauline Frommer guidebooks, Brett Snyder of The Cranky Flier, the gear experts over at Magellan's, and yours truly. The A.P. asked me to contribute gift ideas not only for road warriors (thus the Powermat recommendation) but also for families, so in the article you'll also find my tried-and-true gift advice for peripatetic parents of young children. Should your giftee fit neither profile, consider a couple more items I've used for years and swear by: the best travel pillow I know and the best women's laptop pocketbook. Happy Cyber Monday!
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Help Is On the Way for Your Top Ten Frequent-Flyer Problems

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Ten frequent-flying Perrin Post readers have won tickets to a sneak preview of "Up in the Air," starring George Clooney as a road warrior chasing ten million frequent-flyer miles. 

Remember a few days ago we introduced the FlyerTalk Challenge? I asked you to share your most frustrating mileage-award problems, and I promised to choose the top ten and get them solved by the world's leading expert on frequent-flyer programs, FlyerTalk founder Randy Petersen, and his team of mileage magicians over at Boarding Area

Well, I'm thrilled to announce the ten winners of our contest. They've each won an early holiday gift: a pair of tickets to a New York City sneak preview of Paramount's new movie "Up in the Air" on Tuesday, December 1. 

If you peruse the list of 114 questions submitted by the savvy mileage junkies who entered this contest, you'll get a feel for how tough a time I've had trying to narrow the list down to only ten winners. All of you deserve answers! But I'm limited to ten questions...and am forever indebted to Randy and his FlyerTalk brain trust for being so kind as to offer to answer them. We'll be publishing the FlyerTalkers' solutions to these ten dilemmas starting Wednesday. Meanwhile, read on for the list of questions we'll be answering...and to find out whether you've won!
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About Wendy Perrin

Wendy Perrin is Condé Nast Traveler's award-winning advice columnist and the author of Wendy Perrin's Secrets Every Smart Traveler Should Know (Fodor's). She's here to help you save money, avoid travel hassles, and beat the system wherever possible, so don't hesitate to ask her your travel questions.